Personalization Matters: Why Going the Extra Mile is Always Worth It

_ThinkstockPhotos-508197435.jpgWhen people talk about the decline of “mom and pop” businesses in favor of the giant, national retailers, one of the things they bring up is that it’s hard to find a store that you can walk into these days where the person behind the counter actually takes the time to learn your name. You can’t walk into a national brand and expect someone to go “Hey, Phil – how did that new garden hose you bought last week work out for you? I’ve been thinking about you, and I thought you might like this other new product, too.”

But the fact of the matter is that these days are not over – not by a long shot and especially not in the world of marketing. You absolutely can inject this much more intimate, fulfilling level of personalization into your marketing collateral – provided that you’re willing to go the extra mile.

Personalization in Marketing: By the Numbers

If you ever wanted a clear cut example of why “going the extra mile” is an investment that pays off in more ways than one, look no further than the following statistics:

  • According to a recent study from Digital Trends, an incredible seventy-three percent of consumers prefer to do business with brands that use personal information to help create more enriching, more relevant shopping experiences.
  • According to a completely separate study from Infosys, eighty-six percent of consumers said that the level of personalization (or the lack thereof) absolutely plays a role in their purchasing decisions.
  • If you think that personalization is only a game for digital and internet-centric businesses, think again: direct mail success rates are continuing to trend upwards because, you guessed it, people find actual mail that they can hold in their hand much more personal and rewarding than something that is easily ignored like an email.

It’s About “Walking the Walk”

The major benefits of personalization in marketing extend far beyond just statistics like these, however. It all comes back to the values that your brand represents and the promise that you’re making to each and every one of your customers. Simply put, it’s one thing to say that you care about all of your customers – it’s another thing entirely to do the types of things that turn this from catchphrase into irrefutable fact.

Put yourself in their shoes. If you get two pieces of marketing collateral in the mail – one of which is addressed “Dear Sir or Madame” and another that has your name and maybe even specific information about past purchases that you’ve made – which one are you going to put more faith in? Which one would you bet cares about you more? Which one would you believe has a vested interest in making your life better?

Your customers have made their opinion loud and clear – they don’t just want you to sell to them. It isn’t just enough to have a product or service that is objectively better than anyone else’s. They want to be a part of something larger than a single purchase. They want something that they’re not going to get anywhere else – a true relationship with the people they give their hard-earned money to. Personalization and going the extra mile are just among the many, many ways that you can now do that in the modern era.

The Power of Facebook Apps

A GREAT WAY TO CUSTOMIZE AND ENHANCE YOUR BUSINESS PAGE

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Facebook apps are a great way to customize and enhance your business page. While there are an endless variety of Facebook apps available, here are a few of the most popular Facebook app options:

  • If you are a MailChimp user, you can integrate Mailchimp with your Facebook page to grow your email list and share your campaigns.
  • Pagemodo enables you to create custom tabs for your Facebook page, such as creating a welcome page, offering coupons, or featuring your products.
  • Polldaddy allows you to run surveys, quizzes, and polls through your Facebook page, with results available in your Polldaddy dashboard.
  • LiveChat offers an integration for your Facebook Page so that you can easily chat with your customers while they are using Facebook.
  • The YouTube Tab displays your latest YouTube channels’ videos in a tab on your Facebook Page.
  • Heyo allows you to easily create contests and campaigns for Facebook with customizable templates.
  • Facebook Shop enables you to sell products directly on your Facebook page and allows customers to go through the complete checkout process without ever leaving Facebook.
  • Livestream allows you to stream live videos from your Facebook Page in real time and track their performance.
  • Page Yourself allows you to customize, drag, and drop elements on your Facebook Pages, so it looks similar to your blog.

Report Covers

A POLISHED, FINISHING TOUCH

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If you’re looking for a great way to add a polished, finishing touch to important business reports, custom-printed report covers are a great solution! In addition to serving as a professional branding tool, report covers provide document organization and privacy. 

Report covers are available in a variety of sizes and shapes, with many custom options available, including custom pocket folders, document pouches, foil stamping, and much more. 

If you’d like help creating the perfect report cover for your upcoming project, our creative team would love to help. Give us a call today at 856.429.0715 or visit: http://www.sjprinter.com!

5 Ways to Toot Your Own Horn

ONE, TWO, THREE, LOOK AT ME!

With the rise of email and digital marketing, you might be under the impression that print promotions are “dead,” but nothing could be further from the truth. Reach your interested customers who are staggering under the weight of spam emails and poorly-targeted digital advertising with an impactful and beautifully designed print promotion.

Rules of the Road

Whether you’re looking for a quick response to a particular promotion or your goal is to build interest over time with advertising, these key design rules will ensure that your message has the desired impact for your next project.

Repetition, Repetition, Repetition Sending out just one mailing piece will not provide you with the results that you would like. Instead, design a series of staggered, targeted promotions.

Make an Impact There’s no need for subtlety in advertising. Insert a clear call to action, or next step, for your customers within the design.

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Types of Promotions

No matter the promotion type, execution is critical. Poorly-presented type or design could ruin an otherwise clever idea — taking it from eye-popping to eye-rolling in a moment. Below are five common promotion design types depending on your goal:

Self-Promotion

Is your business the best at what it does? Say so! Create a booklet that details your specific offerings or a simple postcard that drives people to a web-based landing page or to give you a call.

Brag Promotions

Brag promotions are the ideal way of letting your audience know that you’ve done something impressive. Win an award recently or get recognized within your community? Create a brag promotion as part of a larger project and include messaging about how the award will benefit your customers.

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Capabilities Promotions

Want to let your clients know how many options you have available at their fingertips? Capabilities promotions are a great way to explain the breadth or depth of services that you offer.

Invitations

Let your customers know you have a special event coming up soon. Host an open house, a business gala, or a community fundraiser, and use a creatively designed and printed invitation to spread the word.

“Just Because”

There is never a bad time to say “Thanks” or celebrate a special occasion. Send a printed and well-designed note to your customers for corporate anniversaries, holidays, or after a large order.

Ready to design and create print promotions and advertising that makes people take action? Give us a call, and we’ll help you craft the perfect promotional piece that will get you noticed!

Save the Date Statement Stuffers

CREATE EXCITEMENT AND INCREASE ATTENDANCE

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Save the date statement stuffers are a great way to create excitement and increase attendance. And because they can be slipped into existing mailings, they don’t require extra postage!

Save the date stuffers are perfect for businesses and can be used to announce an upcoming open house, holiday party, seminar or training event, corporate event, or other celebration.

If you need extra promotional space, consider a folded statement stuffer for double the marketing real estate. Another great way to ensure the staying power of your statement stuffer is to design it as a bookmark, which can be referred to again and again. You may also add personalized photos or a timeline to increase its memorability. Don’t forget to add contact information and a link for additional details.

Give us a call today if you’d like help ordering creative save the date statement stuffers today!

Smart Companies Get People Talking

YAKETY-YAK, GO TALK BACK

Growing your brand and business takes work. When you take advantage of the right tools it can help you become more visible, gain the trust of others, and increase your bottom line. Although technology is a helpful way to enhance your marketing strategy, sometimes, going back to the basics can also be one of the best things you can do.

What is the one tactic that has always worked?

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You can’t buy this type of advertising, and when people recommend your business, others listen. Knowing the five Ts of word-of-mouth marketing and how it can work for you is key. Here’s what you need to know:

  1. Talkers

Who will tell their friends about you? Be tuned in to who will tell others about your business. Think about what you can do to get them talking and take it from there. If you’re offering specials, these are the people you give the exclusive deal to first, and then tell them to tell others. Make them an ambassador of sorts by giving others a discount when they mention that person’s name.

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2. Topics

What will they talk about? Is your business very accommodating? How is your customer service? What does your website look like? Can they place an order online? All of these make a difference and helps the talkers sing your praise.

3. Tools

How can you help the message travel? Be proactive. Have the talkers link you to their social media. Have you ever had a social session at your place of business? Get the radio station down there, have some freebies and discounts, and make it a community event.

4. Taking Part

How should you join the conversation? Have you partnered with the schools to do something for free, or have you volunteered to speak about what you do? Meet the neighboring businesses. Join the Chamber of Commerce and network. Engage with your audience on social media. Not to sell anything, but to have a real conversation. All of this makes a difference and gives the talkers something to talk about. When you join the conversation in a non-selling way, you welcome a better response for other channels of marketing later, like a targeted direct-mail campaign.

5. Tracking

How will you know what people are saying about you? Once you have implemented tools like savings discounts and specials, and have partnered with the community, you will get the feedback you are seeking. If your customer base is growing, you will know people are talking. Get people to add a review or two online, so others who are searching for your services will be able to read first-hand reviews

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Use these five Ts of word-of-mouth marketing and watch how impactful it can be. Integrating the old with the new can be effective and produce amazing results now and in the future.

 

AR, VR, and Other Ways to Use Technology in a Print Campaign

ThinkstockPhotos-525689337From the affordable headsets that take users into another setting or world via virtual reality to games like Pokémon Go and even children’s coloring pages, technology is impacting the way we live and seek out entertainment. It may seem like virtual or augmented reality is firmly fixed in the digital world (and therefore of no interest to those who create and use printed pieces), but a surprising amount of technology can be incorporated into printed media.

Augmented Reality and Printing

Augmented reality technology provides an overly to the “real world” you can see via your phone’s camera, adding digital elements to the space around you. Pokémon GO is the best recent example of AR in action, and retailers like IKEA also use it to allow you to see what furniture pieces would look like in your own home.

Adding AR elements to your printed pieces gives people a whole new way to interact with your postcards, business cards, catalogs, and more. It also adds an element of fun and makes it more likely that the recipient of the piece will want to hang onto it and even show it off.

While not everyone will “get” AR right away, recent hits like Pokémon Go show that AR can be accepted by a wide group of ages and demographics. From including an interactive game in your materials (as Toys R Us did in a recent catalog) to using a playful mascot or other element, creative use of AR can help your printed piece make a splash in the real world.

QR Codes

Those little square barcodes are an ideal match for printed pieces and can bring visitors to your site. Since QR codes are designed to be read with a smartphone, you give the person holding your printed material the ability to visit your site in an instant. Use a QR code on your printed piece to link to a special offer, unlock content, or even provide additional information. QR codes are small and won’t take up much space on your printed materials, and incorporating one allows your prospects and recipients to interact with your business in a whole new way.

QR Codes and Virtual Reality

Immerse your reader in your printed materials by providing a QR code that links the viewer to a virtual reality experience or unlocks additional content. If you already have a VR showroom, game, or content, then making it easy for users to access it by simply scanning a QR code ensures you get plenty of extra traffic, without taking up space on your materials.

Variable Data Printing

This type of technology won’t change the look of your printed pieces, but it can help personalize the materials you create. Your customer won’t notice anything special about the printing, but they will think you’re really in tune with what they want and need.

The ability to create on-demand pieces that match your customer’s preferences boosts the likelihood that your offer will resonate with them. Used primarily in direct mail, but adaptable to other pieces, variable data printing allows you to target the elements used in a specific piece to the intended recipient. This technology is particularly useful for targeted marketing campaigns with a personal touch.

Adding a dash of high tech to your printed materials gives you additional ways to connect with customers and helps you get the most from your printing investment. Your pieces are also more likely to start a conversation, grab attention, and even be saved by the recipient, boosting their long-term value and ensuring your brand is remembered when your prospect needs something.