“Take It From Me”- Why Testimonials Are So Effective

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Marketing is all about giving your customers the information they need to make an informed purchasing decision. Everything you do – from the copy you craft to the images you choose – is built around that simple purpose in mind.

But marketing itself has evolved over the years, away from the heavy reliance on the spec sheets of yesteryear. It’s essentially become an open line of communication between you and the people you’re trying to serve. People don’t want to be “sold to” anymore – or at least, not in the way they used to.

This is why customer testimonials are so important. Instead of “taking your word” for it that your product or service is going to impact their lives positively, it lets real customers hear from other real customers why the decision they’re about to make is a good one.

The Power of Testimonials: Facts and Figures

In addition to communicating with your audience, another essential goal of your marketing materials should involve building as much trust and credibility as you can. Your customers don’t just want to know that you can solve their problem – they want to know that you can do it better than anyone else. To that end, customer testimonials are incredibly effective – particularly in the world of print.

Part of the reason why testimonials are so important is that they help create a deeper, more emotional appeal for your branding. Consider the following statistics:

  • According to one study, the regular use of customer testimonials can help you generate roughly sixty-two percent more revenue not only from every customer but from every time they visit your brand.
  • Ninety-two percent of people said that they read testimonials when considering a purchase.
  • A further eighty-eight percent of consumers said that they trusted these reviews just as much as personal recommendations, according to the same study.
  • To top it off, seventy-two percent of those who responded to the survey in question said that positive reviews and testimonials helped them trust a business significantly more.

Simply put, customer testimonials create something of a self-fulfilling prophecy regarding your connection with your target audience. Someone enjoys your product or service, so you encourage them to leave a positive review or testimonial. Consumers naturally trust each other more than they trust just marketing collateral, so that testimonial adds more weight to the decision they’re trying to make. Those initial happy customers, therefore, encourage more purchases, which creates more happy customers, etc.

When you combine customer testimonials with other effective marketing tactics – like a heavy reliance on not just print but on print techniques that help your collateral stand out and make a unique impression – suddenly your message is being amplified in the best possible way. You’re giving an opportunity to let regular customers become brand advocates, which does more in terms of building trust, credibility, and emotion than you could ever do on your own. You’re also creating more brand advocates in the process, which is always a good thing.

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Maximize the Power of Testimonials

GREAT OPPORTUNITIES TO ENCOURAGE CUSTOMERS TO TAKE ACTION

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Many businesses add customer testimonials on their website and expect them to increase sales. If this is the only place you are posting testimonials, you are missing out on lots of great opportunities to encourage customers to take action! In addition to posting them on your website, here are a few creative ways to maximize the power of your customer testimonials:

  • Add them to your email signature. Update them weekly or monthly to ensure fresh information.
  • Include a powerful quote on your business card to reiterate the benefits of choosing your company.
  • Add relevant testimonials on your product pages that speak to the benefits of specific products.
  • Sprinkle brief testimonials throughout your newsletter.
  • Design artistic quotes and images for Facebook posts or ads.
  • Add a pop-out quote in your email campaigns.
  • Create a testimonials statement stuffer campaign which features a different success story with every mailing.
  • Feature testimonials on your telephone advertising on-hold messages.
  • Highlight success stories on your blogs to promote products or services.
  • Consider adding a great quote on your promotional swag, such as cups, pens, t-shirts or magnets.

When it comes to selling your products and services with testimonials, the options are endless. If you’d like more creative ideas for how to market your business, give us a call today at 856.429.0715!